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Raoul A. Fanto
E-Mail: Raoul_Fanto@yahoo.com
To obtain a position utilizing my organizational abilities, strong people skills, and professional experience..
05/04 to present Western Union Payment Services
– Interface Management,
Operations Analyst
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Interface Implementation Testing for new Sponsors.
- Establish reliable Contacts within assigned
Sponsors’ various departments.
- Analyze and track interfacing issues between
Sponsor systems and the Equity Accelerator Product.
- Generate various reports to research &
correct invalid account information.
- Mass processes for loans service-released
from one financial institution to another.
- Research and locate lost EFT payments to
Sponsors.
- Provide support & assistance to other
departments within the Company, including Cash Operations, Customer
Service, Enrollment Processing, Exceptions Processing, Quality
Assurance, etc.
09/01 to
05/04
Western Union Payment Services –
Senior Customer Service Associate
- Answered in-bound calls from Subscribers &
processed changes for the Equity Accelerator Product.
- Assisted Team Leaders with various projects,
assignments, & reports.
-
Researched & resolved escalated issues assigned through the Escalation
Database within allotted timeframes.
- Provided continued support to the Training
Team regarding new hires, new system functions & applications, as well
as new policies & procedures for the Company.
- Assisted in the training of Customer
Service Representatives newly hired.
11/99 to 06/01
Gap Inc. –
Senior Payroll Analyst
-
Provided payroll support to Field & Corporate Employees via phone, fax,
& e-mail.
- Established
Employee Direct Deposit accounts, including changes & cancellations.
-
Processed payroll adjustments for Employee hours, utilizing numerous
computer applications and guidelines to compensate the Employee.
-
Researched & resolved all pay discrepancies, including retroactive pay,
overpayments, vacation balance inquiries, etc.
-
Generated & reissued w-2’s and earnings reports for Employees via fax or
email upon request.
- Assisted
Field/Corporate Management with Company’s payroll polices and
procedures, including participation in a newly created Termination Team
for pay-immediate states, detailing all Legal guidelines and timeframes
for final pay.
- Established
valuable & reliable contacts with other Corporate departments ( Human
Resources, Benefits, Accounts Payable, etc. ) in resolving Payroll
issues.
- Worked with Field (
Stores) & Federal Express in locating lost/ delayed Payroll checks
& packages.
- Submitted
Stop-pay requests for Lost or Stolen checks to Stop Clerk, verified
check numbers and dollar amounts through check ledgers.
-
Assisted in the training of replacement workers due to the Finance
Division’s relocation to out-of-state site.
07/98 to 08/99
Franklin-Templeton –
Shareholder Services Representative
-
Processed Liquidations, Exchanges, & Transfers of shares for
Shareholders.
- Full knowledge
of Company’s vast array of Fund products, various fee structures, and
policies.
- Maintained
compliance with all NASD regulations in all transactions and information
given to shareholders and broker-dealers.
-
Assisted in training of new
team members in a class setting.
05/97 to 07/98 Aegis Mortgage – Customer Service Representative
-
Responded to Customer inquiries of Company’s Mortgage Acceleration Product via call center.
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Processed changes to payment amounts, schedules, and frequencies upon request.
-
Assisted training of Company’s Products and fees in a class setting to New hires.
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Certificate of Recognition (Gap Inc)
-
Series 6 Licensed (Franklin-Templeton)
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Survivor Certificate for excellent attendance & punctuality (Western
Union Payment Services)
-
Leader of the Pack Awards for 2004 – Quarter Two & Quarter Four (Western Union Payment Services)
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General Education courses Skyline College
-
High School Diploma South San Francisco High School
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